Frequently Asked Questions
Everything you need to know about shopping with Shopcaterpillar
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and swimwear are final sale.
How do I know which size to choose?
Each product page features a detailed size guide with measurements in both inches and centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my package in real-time?
Yes! Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
Are your materials sustainably sourced?
At Shopcaterpillar, we are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% sustainability by 2025.